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Archive for the ‘Malware Troubleshooting’ Category

Trojan Agent – Get rid of it

September 4th, 2010 Sheiky View Comments

Get rid of Trojan Agent Any internet geek knows that their internet is hacked time to time with different nasty software programs. Trojan Agent is basically a program developed by software hackers to re-direct the internet traffic using your computer as the medium.

Your computer when infected with this software displays error messages. It is part of malware or virus software like Trojan.Win32.agent.akk and Trojan.Win32. Never, for any reason download software those are related to Trojan.Agent.

To safely free your computer from Trojan Agent you need to download software named Malwarebytes Anti Malware. This is a part of malware removing software otherwise called as Trojan removal tool that can be easily downloaded from the internet. You can download it Here.

To install this program you go to “mbam-setup.exe” and double click it. Please follow the prompts. When the software is properly installed it will place a checkmark on the display.

· Update Malwarebytes’ Anti-Malware

· Launch Malwarebytes’ Anti-Malware

Click the finish button. If the computer detects any latest version it will automatically download and install it in the future.

Once your computer is installed with Malwarebytes’ Anti-Malware a quick scanning is required. You need to update the software for getting the latest up-to-date virus / spyware definitions from the provider. Just select Perform quick scan. Once the scanning is complete first click OK and then show result.

At last just click Remove Selected. Once your PC is safely free from Trojan Agent it will display log information on the notepad. The PC is now clear of the rouge and no hackers can now possibly make your computer the link to re-direct internet traffic.

If your computer still gets repeatedly hacked by Trojan.Agent then you should also buy and install PRO version of Malwarebytes Anti-malware. This will ensure additional security and real-time protection for your computer all the time.

February Windows Updates leads to Blue screen of Death

February 11th, 2010 Stranger View Comments

February’s Patch Tuesday seems to be having some glitch in one of the 13 updates causing the operating system to push Blue Screen of Death (BSOD) with either one of the Page Faults.

PAGE_FAULT_IN_NONPAGED_AREA
Technical Information:
STOP: 0×00000050 (0×80097004, 0×00000001, 0×80515103, 0×00000000)

STOP:  0x0000007B (0xB84C3524, 0xC0000034, 0×00000000, 0×00000000)

STOP: 0x0000007E (0xC0000034, 0xB84C3524, 0×00000000, 0×00000000)

STOP: 0x0000007F (0xC000001D, 0×00000000, 0×80537008, 0xBA4CB0B4)

blue-screen-of-death-by-feb-windows-update-kb977165 It seems that windows unable to boot into any Windows Advanced boot modes. Since Microsoft Support Team extensively working on this issue, the removal of KB977165 Hot-Fix update via Recovery Console seems to have fixed the problem.

 

Follow the below steps to remove KB977165 via Recovery Console:

Step 1: Boot into Windows Recovery Console using the CD. If you don’t get the Console, probably you have to follow this Microsoft KB307654.

Step 2: In the Repair screen execute the following commands one by one and hit Enter

CHDIR $NtUninstallKB977165$\spuninst

BATCH spuninst.txt

systemroot

If the above KB977165 removal doesn’t work then you have to repeat step 2 to uninstall the following KB’s in the same way you did above. You have to change the KB Article Number and rest of the commands are same.

KB978262 | KB978262 | KB971468 | KB978037 | KB975713 | KB978251 | KB978706

KB975560 | KB977914

Finally type the command ‘exit’ to come out of the Recovery Console and let the computer restart to come up with a good start. Hope it should work out as of now till the experts fix up things from their end.

Blue Screen after Windows XP Update – Microsoft Answers

Microsoft security updates for February 2010

How to Fix “Generic Host Process for Win32 Services has encountered a problem and needs to close” error message on a virus infected PC

February 11th, 2010 Stranger View Comments

You get an error message like “Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.”

 Generic-Host-Process-for-Win32-Services-has-encountered-a-problem-and-needs-to-close-error

Followed by the error message given above you will get a countdown like the one below:

“This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM”

 This-shutdown-was-initiated-by-NT-AUTHORITYSYSTEM

Few Symptoms of getting these Errors:

  1. The internet connection is halted and unable to browse even though you get a connected icon in the system tray
  2. Error message reports about the netapi32.dll and svchost.exe faults
  3. Error message like “Your PC has recovered from a serious problem”

Solution for this Error on a Virus Infected PC:

This is probably caused by an Root-kit activity in your computer. If the online scanners are unable to fix the problem you may try the following steps given below:

Step 1: Go to Start –> Click Run –> and type “shutdown -a” (without quotes). This is to forcefully stopping the shutdown countdown

Step 2: Download and run the tool TDSSKiller from Kaspersky which will effectively remove Rootkit.Win32.TDSS. Restart the computer.

TDSSKiller tool detected a hidden service

TDSSKiller found and removed a rootkit

The above tool will help if the computer is infected by a root-kit and fix this issue. You may also try the Microsoft Patch KB894391 if its not seems to be an virus issue.

Got some suggestions and comments on this topic, please use the comment section below.

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