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How to Fix “Generic Host Process for Win32 Services has encountered a problem and needs to close” error message on a virus infected PC

February 11th, 2010 5 comments

You get an error message like “Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.”

 Generic-Host-Process-for-Win32-Services-has-encountered-a-problem-and-needs-to-close-error

Followed by the error message given above you will get a countdown like the one below:

“This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM”

 This-shutdown-was-initiated-by-NT-AUTHORITYSYSTEM

Few Symptoms of getting these Errors:

  1. The internet connection is halted and unable to browse even though you get a connected icon in the system tray
  2. Error message reports about the netapi32.dll and svchost.exe faults
  3. Error message like “Your PC has recovered from a serious problem”

Solution for this Error on a Virus Infected PC:

This is probably caused by an Root-kit activity in your computer. If the online scanners are unable to fix the problem you may try the following steps given below:

Step 1: Go to Start –> Click Run –> and type “shutdown -a” (without quotes). This is to forcefully stopping the shutdown countdown

Step 2: Download and run the tool TDSSKiller from Kaspersky which will effectively remove Rootkit.Win32.TDSS. Restart the computer.

TDSSKiller tool detected a hidden service

TDSSKiller found and removed a rootkit

The above tool will help if the computer is infected by a root-kit and fix this issue. You may also try the Microsoft Patch KB894391 if its not seems to be an virus issue.

Got some suggestions and comments on this topic, please use the comment section below.

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