Home > Malware Troubleshooting > How to Fix “Generic Host Process for Win32 Services has encountered a problem and needs to close” error message on a virus infected PC

How to Fix “Generic Host Process for Win32 Services has encountered a problem and needs to close” error message on a virus infected PC

February 11th, 2010

You get an error message like “Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.”

 Generic-Host-Process-for-Win32-Services-has-encountered-a-problem-and-needs-to-close-error

Followed by the error message given above you will get a countdown like the one below:

“This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM”

 This-shutdown-was-initiated-by-NT-AUTHORITYSYSTEM

Few Symptoms of getting these Errors:

  1. The internet connection is halted and unable to browse even though you get a connected icon in the system tray
  2. Error message reports about the netapi32.dll and svchost.exe faults
  3. Error message like “Your PC has recovered from a serious problem”

Solution for this Error on a Virus Infected PC:

This is probably caused by an Root-kit activity in your computer. If the online scanners are unable to fix the problem you may try the following steps given below:

Step 1: Go to Start –> Click Run –> and type “shutdown -a” (without quotes). This is to forcefully stopping the shutdown countdown

Step 2: Download and run the tool TDSSKiller from Kaspersky which will effectively remove Rootkit.Win32.TDSS. Restart the computer.

TDSSKiller tool detected a hidden service

TDSSKiller found and removed a rootkit

The above tool will help if the computer is infected by a root-kit and fix this issue. You may also try the Microsoft Patch KB894391 if its not seems to be an virus issue.

Got some suggestions and comments on this topic, please use the comment section below.

Comments Closed

  1. Remove Spyware
    June 20th, 2010 at 07:41 | #1

    Thanks for your fix guide!

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    August 24th, 2010 at 11:15 | #2

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  3. November 26th, 2010 at 09:04 | #3

    This is probably caused by an Root-kit activity in your computer.

  4. remove antivirus action virus
    November 29th, 2010 at 13:43 | #4

    Your article is really helpful!

  5. George Larkin
    December 20th, 2010 at 17:19 | #5

    omg thank you so much for the TDSSKiller from Kaspersky; I was going nuts; None of the virus or malware programs would recognize it let alone stop it in its tracks. This program instantly fixed my compter that i had been trying to fix for two days. My internet explorer locked up; I could not access windows updates. My internet network would not restart when the win32 had to close. thank you again so so much

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